FAQ Print E-mail

What makes Denver Trampoline different?

Denver Trampoline is a small company and is ideally suited to give you the personal service you deserve. Operated from the Lynch family home in Parker, Colorado, Denver Trampoline was purchased from the previous owner, Lisa Blamer, in March of 2010. The Denver Trampoline name has been around since the late 1960’s.


What type of enclosure do you have?

Enclosures are sold as pole-style or arch-style enclosures. The pole-style enclosures have either 6 or 8 poles. 6-pole enclosures are normally used with trampolines that have 6 sets of legs—one pole per set; usually the poles are all on the left leg or all on the right leg. 8-pole enclosures are normally used with trampolines that have 4 sets of legs—one pole per for each leg of the set. The net is attached at the top of the pole and either tied to the mat via a string that weaves or is “sewn” through each ring of the mat or tied to the frame. Occasionally the original net may have a strap that is sewn onto the net around the middle with d-rings and an elastic cord wraps around the pole and attaches to the d-rings to hold the net closer to the pole.

The arch-style enclosures have 3 or 4 “arches” that provide a top attachment pole to hold the net up. The “arch” is created when two vertical poles are connected at the top by a horizontal pole. The net is attached to the horizontal pole usually in two places with either elastic straps or non-elastic webbing. The net is then “sewn” to the mat rings with a string, weaving through the ring and netting alternatively.

New pole-style enclosures utilize an “overlap” of the net to keep jumpers from falling off the tramp or out a doorway. Arch-style enclosures normally have a zippered opening.


Why can’t I find a replacement part for my trampoline/enclosure?

Not all trampolines are manufactured and sold with parts replacement in mind. Many trampolines come from out of the country and are brought into the states in a large container for sales in big-box stores. The big-box stores are not designed to stock and sell parts—so, the end purchaser has a very hard time finding parts.

Denver Trampoline has access to parts for most trampolines that are manufactured here in the US. Some trampoline companies have gone out of business due to the downturn in the economy, or because the ownership had no one to pass the business to and the parts are no longer available. Fortunately the jumping surface (mat), springs, and pads can be replaced with custom or stock replacement items.


What are the warranties for the trampolines?

The Medallist has a full 5-year warranty on all parts (frame, pad, springs, mat and stitching).  The warranty covers defects in materials and workmanship and Normal Wear.  Most all other warranties cover defects only with part being prorated.

TrampMaster trampolines carry a lifetime warranty against manufacturing defects on the frame, a 5-year warranty on the mat (jumping surface) and springs. The pads have a 1-year manufacturing defect warranty.

Replacement mats made by Denver Trampoline have a 5-year manufacturing defect warranty.



What do I do when my trampoline doesn’t have bounce any more?

Your mat and/or springs are probably stretched and need to be replaced. Trampolines from big-box stores usually have a 200# rating. That means that a single jumper of less than 200 lbs can jump on the trampoline safely and comfortably for the intended life span of the trampoline. That life span varies with each trampoline based on the quality of the stitching, mat assembly materials, and the springs used. Also, if the jumpers happen to be teenagers over 100 lbs, and there is more than one jumper at a time, the springs and mat tend to stretch over time. A large heavy wet snowfall can weigh over 200 lbs as well, and if left on the trampoline until it melts can have a detrimental effect on the mat, webbing holding the rings, and the springs. Also big-box store trampolines usually come with “straight” springs that can easily stretch out over time. Tapered-end springs normally have a longer life span.

Denver Trampoline sells replacement mats and springs to fit almost any trampoline frame.


How do I measure my mat for replacement?

You measure your mat by stretching a tape measure across the mat, still attached to the frame with springs is best way but not required, from one edge between a set of rings to a point 180 degrees across between another set of rings. If you have a rectangle or square mat you will need to take measurements for both the long side and the short side. Take this measurement from at least 3 places around the mat and average the measurements. When you order your replacement mat give us your spring size measurement and quantity of springs also. Based on the frame, spring, and mat measurements we can get you the correct mat.


How do I measure my springs?

Lay a ruler or tape measure on a flat surface. Take one spring off your trampoline and lay it beside the ruler with the tip of one end at the 0.00” mark of the ruler. The other end will correspond to the length of your spring. Basic spring lengths are in ½” increments from 5” up to 9”. One visual item you should make note of is whether the spring is straight or has tapered ends. The tapered end springs will handle more stress, and therefore more weight.


Which shape should I choose, round or rectangle?

Opinions vary from manufacturer, supplier, retailer, and end user. Here are some factors and opinions you should consider when making a choice between a round and a rectangle trampoline.

  1. Round trampolines are seen by some to be safer because there is a greater distance between the center of the mat and the edge (14’ round frame has a 12’ +/- mat allowing 6’ from center to edge of the mat. 14’x 7’ rectangle mat has 3.5’ from center to side edge)
  2. Some people see rectangle trampolines safer because the rectangle mat tends to give you a truer bounce.  They feel the round trampolines tend to bounce you back towards the center of the mat.